Shipping Policy
At HaloTan, we’re committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy below for information on processing times, delivery estimates, and more.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive an email notification once your order has been shipped, along with tracking information.
Delivery Estimates
We offer standard and express shipping options within Australia:
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Standard Shipping | 3–6 business days | |
| Express Shipping | 1–3 business days |
Delivery times are estimates and may vary depending on location, order volume, or postal delays.
International Shipping
We currently do not offer international shipping.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.
Shipping Delays
While we aim to meet delivery timelines, delays may occasionally occur due to postal service disruptions, public holidays, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Address
Please double-check your shipping address before placing your order. HaloTan is not responsible for orders shipped to incorrectly provided addresses. If you realise a mistake, contact us immediately at info@halotan.com.au.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@halotan.com.au with your order number and a brief description of the issue. We will do our best to resolve it as quickly as possible.